US Shipping

We know that when you shop online you want your order as soon as possible. Items go out the door as promptly as possible, usually within 24-48 hours unless stated otherwise.

 

 

European Shipping

Customs & Duties
If you are outside of the US there may be additional charges when the parcel arrives within your country. You may be liable to pay both local VAT, import duty and admin charges. Please do not ask us to estimate the cost of any additional costs once the parcel has the left the UK. These charges are levied locally, they will vary from country to country.
As the buyer you are responsible for paying these charges, which must be paid before your goods are delivered. If you decline to pay the charges then the goods will be returned to us. Goods returned as a result of payment failure will be refunded. Please note we can only refund the cost of your original order. Delivery costs will not be refunded.
If you require further information about customs charges we recommend contacting your local tax office.

  • We use UPS/FedEx/DHL/USPS to ship to all our European customers, this can range from a 1-5 working day service. The good news is most parcels arrive within 3 days of shipping. If you’re lucky enough to live in France, Germany or Belgium you might even get your parcel the next day.
  • Once you’ve ordered DHL will be in touch by email with tracking details. If you’ve chosen Royal Mail shipping then you should receive your parcel in around 10 working days.
  • How much will it cost? The best way to get a quote is to add what you need to your basket, confirm your address in the checkout and the website will then show you the shipping options.
  • VAT Numbers: If you have a VAT number please tell email us before you check out, we will also need your EORI number.
  • Please Note: If you live in The Alps or somewhere equally beautiful and hard to get to, we might have to use DPD or TNT to deliver. They should be just as quick.

Canada Shipping

American & Canadian customers can expect a 2-3 working day service with DHL, depending on whether your East or West Coast.  DHL will be in touch via email with all the info you need once you’ve placed your order.

How much will it cost? The best way to get a quote is to add what you need to your basket, confirm your address in the checkout and the website will then show you the shipping options.

Rest of the World Shipping

The good news is we ship to pretty much everywhere (we don’t ship to Russia, sorry!).

The best service to choose is DHL, most parcels are delivered within 4 working days. This service is fully tracked and DHL will email you with all the details as soon as they’ve collected your ‘stuff’

If your parcel is light enough, you’ll be offered Royal Mail shipping in the checkout process. This will be delivered locally by your nearest post office. We’ve found that some countries have better postal systems than others. It can take up to 20 working days for post to arrive, so if you are in a rush please choose DHL in the checkout.

How much will it cost? The best way to get a quote is to add what you need to your basket, confirm your address in the checkout and the website will then show you the shipping options.

Customs & Duties

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.

We cannot guarantee that you will or will not be charged any customs taxes or duties.

If you’re worried about possible charges please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.

If you decline parcels locally due to customs duty/tax charges then the goods will be returned to ourselves. Note this will incur further charges which we will debit from your refund, this can often be more than the original customs charges so we would advise you not to do this. If you have made a mistake with your order/ cannot pay the import duty charges then please get in contact with us and we will try to work out the best way forward for you.

Note: Please don’t ask us to declare your goods as a gift, or to value your items at less than they are worth. We’d love to be able to help you out, but we don’t want to end up in jail!

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